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Privacy Policy

Privacy Statement

Claddagh Jewellers - Privacy Statement

This privacy statement discloses the privacy practices for https://thecladdagh.com/

In order to build users’ trust and confidence in the Internet, we want to demonstrate our commitment to your privacy and have agreed to disclose our information practices and have our privacy practices reviewed for compliance. This web site has agreed to notify you of:

  • What personally identifiable information of yours or third party personally identification is collected from you through the web site

  • The organization collecting the information

  • How the information is used

  • With whom the information may be shared

  • What choices are available to you regarding collection, use and distribution of the information

  • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under the control of Claddagh Jewellers Ltd.

  • How you can correct any inaccuracies in the information.

  • If you feel that this company is not abiding by its posted privacy policy, you should first contact customer service by email at info@thecladdagh.com

INFORMATION COLLECTION AND USE OF PERSONAL DATA

We will not sell or rent this information to others in ways different from what is disclosed in this statement. Claddagh Jewellers Ltd collects information from our users at several different points on our website.

WHAT WE COLLECT

We may collect the following information to fufil a contractual agreement to supply goods purchased online:

  • Your name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

Other information collected:

Our site will automatically collect information regarding your site usage through your browser. This includes:

  • Cookies, IP addresses, referrer headers etc.

Please see further details on this below.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • To provide you with more information on products and services available in the furture through advertising.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please see our complete LOG FILE below for the full list of information catptured. To learn more about cookies please visit http://www.youronlinechoices.eu

LOG FILES

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We also us web beacons to record information on how you browsed our website.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

SHARING

We share your personal information with third parties to improve your experience on our website including shipping companies such as An Post and Fedex.

We also use Google Analytics which helps us improve user experience on our website. To opt out of this having information stored by Google Anaytics please follow this link: https://tools.google.com/dlpage/gaoptout .

We share your personal information with Mailchimp. This allows us to contact you regarding information on your order. It also allows us to keep you up to date on current offers and promotions.

We also share your information with Reviews.io. This platform allows customers to give honest feedback. Please contact us on info@thecladdagh.com if you do not want to receieve these emails.

Other third parties such as complying with government requests eg. Court Order.

ADVERTISING & YOUR USER BEHAVIOUR

We may provide targeted ads based on information collected through Cookies and site usage. These advertisements are communicated through platforms such as Google Adwords or Facebook Advertising. They are only targeted to you if we feel that you would be interested in a product or service that you have previously shown interest in on our online store. You can opt out of these services at any time by visiting the following links:

Google Opt Out: https://tools.google.com/dlpage/gaoptout

Facebook Opt Out: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Mailchimp: Please unsubscibe via the newsletter or contact info@thcladdagh.com to opt out of our newsletter.

Opt out through the Digital Advertising Alliance: http://optout.aboutads.info

DATA RETENTION

We keep a record of our customers order information on file. If you wish to have this information deleted, please contact us on info@thecladdagh.com.

THIRD PARTY SITES

This web site contains links to other sites. Please be aware that Claddagh Jewellers Ltd are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. The third party sites we currently use are Fedex, Realex, Reviews.io & Facebook, Mailchimp.

TELL-A-FRIEND

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Claddagh Jewellers Ltd will automatically send the friend a one-time email inviting them to visit the site. Claddagh Jewellers Ltd stores this information for the sole purpose of sending this one-time email. The friend may contact Claddagh Jewellers Ltd at info@thecladdagh.com to request the removal of this information from our database.

NEWSLETTER

If a user wishes to subscribe to our newsletter, we ask for an email address and then a voluntary questionnaire is dispatched. The user is required to Opt-in to recieve promotional emails. If you want to unsubscribe from our mailing list, please unsubscibe within the most recent email or contact us at info@thecladdagh.com.

SECURITY

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link: https://www.digicert.com/

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to info@thecladdagh.com

SPECIAL OFFERS

We send all new members a welcoming email to verify password and username and to provide details of our website. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

CORRECTION/UPDATING PERSONAL INFORMATION

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

CHOICE/OPT-OUT

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to any message received with unsubscribe in the subject line email us at info@thecladdagh.com

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

This privacy policy sets out how Claddagh Jewellers uses and protects any information that you give Claddagh Jewellers when you use this website. Claddagh Jewellers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Claddagh Jewellers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

CONTROLLING YOUR PERSONAL INFORMATION & YOUR RIGHTS

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thecladdagh.com

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 25 Mainguard Street Galway Ireland.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.